Terms & Condition

PERSONAL TRAINING TERMS & CONDITIONS – REFORM

1. Personal Training Registration

   Personal training registration may be completed online via chat with a Reform admin or in person at the studio.

2. Personal Training Information

   The Reform team will provide complete information regarding personal training services, including pricing, instructor options, schedules, and applicable terms and conditions.

3. Instructor Selection

   Once an instructor is selected, the Reform team will connect the client with the instructor to discuss training goals and session scheduling.

4. Payment

   Payment must be completed after the first personal training session date has been confirmed, in order to secure and lock the instructor's schedule.

5. Personal Training Form

   Upon successful payment, Reform will provide a Personal Training Form which must be signed by the client on the day of the first session.

6. Cancellation & Rescheduling by Client

   Personal training sessions may be canceled or rescheduled with a minimum notice of 12 (twelve) hours prior to the scheduled session. Cancellations or rescheduling requests made less than 12 hours before the session, or failure to attend (no-show), will result in the session being forfeited and considered used, with no replacement or refund.

7. Cancellation by Instructor or Management

   If a session is canceled by the instructor or management due to unforeseen circumstances, the session will be rescheduled at no additional cost or the session credit will be returned to the client's account.

8. Package Validity & Freeze Policy

   Personal training packages are subject to a defined validity period as communicated at the time of purchase. Clients may request a one-time package freeze for a maximum duration of 14 (fourteen) consecutive calendar days, subject to the following conditions:

   • The request must be submitted in advance through Reform's official channels;
   • No sessions may be scheduled during the freeze period; and
   • The freeze may not be split, extended, or converted beyond this provision.
9. Medical & Unforeseen Circumstances

   In cases of medical conditions or unforeseen circumstances, clients may request extended freeze or special consideration. Requests will be reviewed on a case-by-case basis and may require supporting documentation. Approval is not guaranteed and remains at management's discretion.

10. Personal Training Instructor Change

    Clients may submit a request for a personal training instructor change if there are valid, objective, and justifiable reasons, including but not limited to:

    • A mismatch between the training approach and the client's needs, goals, or condition;
    • Communication challenges that significantly affect session effectiveness;
    • Changes in medical condition requiring different instructor expertise; or
    • Other reasons deemed relevant by management.

    All requests must be submitted in writing through Reform's official channels. Approval is subject to management's sole discretion. If an approved instructor change results in a fee difference due to a higher instructor level, the client is required to pay the applicable price difference before any sessions with the new instructor are scheduled. An instructor change does not affect package validity, session count, or cancellation policies.

11. Payment & Refund Policy

    All personal training payments are final and non-refundable. Unused sessions due to late cancellations, no-shows, or package expiration cannot be refunded, transferred, or exchanged.

12. Final Provision

    By purchasing a personal training package, clients are deemed to have read, understood, and agreed to all Personal Training Terms & Conditions. Management reserves the right to amend these terms when necessary, with notice provided through Reform's official communication channels.